LiveOps & Remote Assistance
Solve every job on the first call.
Connect your service experts with the technicians in the field. A technician photographs the equipment and gets the procedure for that exact model, from your own manuals. When that is not enough, one tap opens a live call where an expert draws on what they see.
How It Works
Start from the Course.
A learner or technician opens a session from inside the training they're already using. Nothing separate to install, no new login.
Draw on the live feed.
The expert marks up what the camera is pointing at, so "that valve" means a specific valve rather than a description over the phone.
Annotations that stay put
Annotations stay attached to the equipment as the camera moves, rather than floating off when someone shifts their grip.
Ask the AI first.
The field diagnostic answers from your own documentation before a human is needed, so live sessions are spent on the problems that actually require one.
Recorded and kept
Sessions are recorded and kept, so a fix that happened once can be reviewed later.
LiveOps Interactive Features
Instant Field Diagnostics
Technicians take a photo or ask a question to get clear troubleshooting steps on the spot, cutting down time spent searching maintenance guides or waiting on support teams.
Live AR Escalation
When human help is needed, technicians can start a live video call. Remote experts annotate the camera feed, pointing directly to specific valves, wires, or components for faster onsite resolution.
Single-Source Knowledge Base
Content created in 360Works trains human technicians and powers the AI agent simultaneously. You update your operational knowledge once, and the entire system stays current.
Unified Content Management
A streamlined workflow organizes technical knowledge into clear, structured content that both human trainees and AI retrieval systems can easily understand and use.
Use Cases
Distributed Teams
One expert covers every region instead of traveling to each one.
New Technicians
The person who would have shadowed a senior colleague for a month can call one instead, for the ten minutes it actually takes.
Clinical and Lab Settings
A specialist joins from elsewhere when an unfamiliar procedure or instrument comes up.
Field Service
Fewer escalations and higher first-time fix rates on problems that turn out to be simple.
What's Included
Custom session recording and retention
Persistent spatial anchoring
AI field diagnostic
Hosting and analytics
Dedicated support manager
32K minutes of AR live video session time per technician
Available as an add-on to any plan, and included in Enterprise.
AI Answers From Your Manuals
The assistant is built on your own documentation: service manuals, bulletins, SOPs, and the procedures your senior technicians actually follow. It identifies the model from a photo and returns the procedure for that unit, rather than a plausible answer about a similar machine.
When it does not have the answer, it says so and hands off to a live expert instead of guessing. Every session feeds back into the same content your training runs on, so one update keeps the course, the AR overlay and the field assistant in step.
It runs on your API key and your choice of model, so it fits the stack you already have.
Try it on your hardest call.
Tell us about your field team and the faults that generate the most escalations, and we'll show you what a session looks like.